HCL IS HIRING FOR TECHNICAL SUPPORT @ NOIDA
Greetings from HCL!!!
HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.
Limited Openings - interested candidates should appear as soon as possible
Designation: Engineer Product Support
Education: Technical Graduates (Preferably B.Tech (Mechanical / EEE / ECE / CS / IT) / BCA / MCA / B.SC (IT) background)
Experience: 1-year experience in hardware troubleshooting mandatory (International process must be there )
Job Location: Noida
Salary: Up to 450000 LPA (** Basis last CTC drawn)
Shifts: US Shift
Working days: 5 days
Job Description:
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
#Assist in identification, validation, review and approval of customer support procedures
#Documents problem and resolution accurately
#Escalates or hands-off issues to other areas appropriately
#Follows established Procedures and process in resolving the issues
#provides support to customers via Phone or E-mail
#Correctly identifying case categorization and severity definition
#Collection of relevant customer information
#Initial understanding of the incident upon call receipt
#Resolving issues based on information available
Eligibility Criteria
#Only Technical graduates or post graduates can apply.
#Minimum of 01-year experience in hardware troubleshooting is mandatory.
#excellent spoken English skills are compulsory!!
#Must be comfortable working in US shifts (Night Shifts).
Please come down for a face to face Interview.
HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.
Limited Openings - interested candidates should appear as soon as possible
Designation: Engineer Product Support
Education: Technical Graduates (Preferably B.Tech (Mechanical / EEE / ECE / CS / IT) / BCA / MCA / B.SC (IT) background)
Experience: 1-year experience in hardware troubleshooting mandatory (International process must be there )
Job Location: Noida
Salary: Up to 450000 LPA (** Basis last CTC drawn)
Shifts: US Shift
Working days: 5 days
Job Description:
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
#Assist in identification, validation, review and approval of customer support procedures
#Documents problem and resolution accurately
#Escalates or hands-off issues to other areas appropriately
#Follows established Procedures and process in resolving the issues
#provides support to customers via Phone or E-mail
#Correctly identifying case categorization and severity definition
#Collection of relevant customer information
#Initial understanding of the incident upon call receipt
#Resolving issues based on information available
Eligibility Criteria
#Only Technical graduates or post graduates can apply.
#Minimum of 01-year experience in hardware troubleshooting is mandatory.
#excellent spoken English skills are compulsory!!
#Must be comfortable working in US shifts (Night Shifts).
Please come down for a face to face Interview.
This is an international Technical Support profile, so please make sure
you must have excellent English communication and relevant support experience.
Please write HR Jyoti Gupta on the top of your resume for gate entry
Venue: HCL Technologies, A-22, Sector 60, Noida( Near Noida sector 59 metro station)
Contact Person: Jyoti Gupta
Timings: 11:00 am to 5 pm
Kindly carry:
1.A copy of your updated resume
2.A govt. address/Id proof
3.A print out of this email
Please Note: Don't carry laptop or any other storage device...!
Feel free to refer your friends or colleagues for the openings.
Please write HR Jyoti Gupta on the top of your resume for gate entry
Venue: HCL Technologies, A-22, Sector 60, Noida( Near Noida sector 59 metro station)
Contact Person: Jyoti Gupta
Timings: 11:00 am to 5 pm
Kindly carry:
1.A copy of your updated resume
2.A govt. address/Id proof
3.A print out of this email
Please Note: Don't carry laptop or any other storage device...!
Feel free to refer your friends or colleagues for the openings.
Date & Time: 27th November from 12 PM onwards
Venue: A-22, Sector 60 Noida - 201301 ( Near Noida sector 59 )
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