Technical Support Associate
Required Technical and
Professional Expertise
- Minimum 0 to 2 years of experience in Technical
Support role
- Ensure that urgent customer issues are resolved
in the most timely and effective manner possible.
- Experience to work well in a fast-paced
environment and demonstrable ability to handle various tasks or projects
with changing priorities.
- Utilize available time efficiently in order to
achieve effective and efficient results
- Demonstrate the ability to assemble a complete
and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve problems
and narrow down reported issues, identify root causes, and find creative
solutions to effectively address customer concerns.
- Knowledge in commercially standard software
applications and major desktop operating systems.
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