An Amazon Customer Service Associate
is a critical part of our mission to deliver timely, accurate and professional
customer service to all Amazon customers. This vital position requires an
action-oriented, flexible problem-solver who will assist customers in
expediting orders and correcting post-sales problems.
Virtual Customer Service Associate –
Hyderabad, India
Virtual Customer Service (VCS) – It
is a ‘Work from Home’ model for India CS. VCS associates are expected to work
from a home location approved by Amazon for all scheduled hours. It is the
responsibility of the associates to ensure uninterrupted internet connectivity
and ‘work-like’ environment at home location so that associates can deliver
their best in terms of productivity and quality.
Knowledge & Skills Required
• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – ability to clearly understand and address customer issues appropriately
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills
• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – ability to clearly understand and address customer issues appropriately
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills
Preferred Criteria:
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• Experience working in a customer service environment for at least 6 months
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• Experience working in a customer service environment for at least 6 months
Qualifications :
Minimum qualification is 10 + 2. Any graduate
Shifts: Rotational
Benefits: NSA, OT, Zeta Meal Card
Minimum qualification is 10 + 2. Any graduate
Shifts: Rotational
Benefits: NSA, OT, Zeta Meal Card
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