HCL IS HIRING FOR INTERNATIONAL VOICE PROCESS
HCL Offers Great Opportunity to make
a career in its Pilot Process, A Career opportunity to work for a US based
Client which is one of the Global leaders in Blood Management Solutions.
Designation:- Customer Service
Rep./Sr. Customer Service Rep.
PFB the detailed JD:-
Required Qualification:-
Any Graduate with Excellent
Communication skills in English.
Only Telephonic/Video call
Interviews!!
Required Work Experience:-
*Candidates with minimum 1 year of
experience in BPO (Customer Service) with excellent communication in English
are eligible for this opening.
ROLES & RESPONSIBILITIES:-
*Order management issue resolution
*Prepare KPI's , Maintain Quote and Contracts tools & back up for Customer master data.
*Order Processing and validation
*Assist in identification, validation, review and approval of customer support procedures.
*Documents problem and resolution accurately
*Escalates or hands off issues to other areas appropriately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Phone or E-mail
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Initial understanding of the incident upon call receipt
*Resolving issues based on information available.
*3rd Party Vendor escalation
*Prepare KPI's , Maintain Quote and Contracts tools & back up for Customer master data.
*Order Processing and validation
*Assist in identification, validation, review and approval of customer support procedures.
*Documents problem and resolution accurately
*Escalates or hands off issues to other areas appropriately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Phone or E-mail
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Initial understanding of the incident upon call receipt
*Resolving issues based on information available.
*3rd Party Vendor escalation
Must have:-
* Excellent Spoken & Written
English.
Skillset required:
*Strong customer service skills.
*Good communication skills (Written & spoken).
*Candidates with Knowledge of blood management would be preferable.
*Knowledge of resolving queries by Remote support.
*Good listening & probing skills.
*Good convincing skills.
*Capable to interface with HAE stakeholders / HAE customers to seek clarifications.
*Exp. of working on tools like - Oracle, Sales Force, MS Office, Jira
would be an added advantage.
*Good communication skills (Written & spoken).
*Candidates with Knowledge of blood management would be preferable.
*Knowledge of resolving queries by Remote support.
*Good listening & probing skills.
*Good convincing skills.
*Capable to interface with HAE stakeholders / HAE customers to seek clarifications.
*Exp. of working on tools like - Oracle, Sales Force, MS Office, Jira
would be an added advantage.
Exp: 1 to 4yrs of experience
Salary: Up to 3.75 LPA
Candidate should have Laptop and
Wifi.
Immediate Joiners Only!
Interested candidates can send their
CV on chinjus@hcl.com
, if shortlisted will call you.
Regards
Shikha
shikhaap@hcl.com
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