Dear Candidate,
Greetings from Mphasis!!!
We, at Mphasis are hiring for an
International Technical Support SD Voice Process.
Job Responsibilities:
- Respond to customer queries via
inbound calls within defined SLAs.
- Logging incidents and service
requests, categorizing and prioritizing them, and managing their life cycle as
per ITIL guidelines.
- Update users about request status
and close request when users are satisfied with solutions.
- Level 1 troubleshooting mainly
related to desktop/OS, , Active directory, DNS, DHCP, O365,Exchange related,
End devices, Custom and COTS applications, Exchange related, End devices, VPN,
VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting.
- Escalate complex incidents /
requests to upstream technical groups.
Mphasis Job Required Skills:
- Good Communication written &
Verbal skills.
- Qualification- Any Graduates.
- Experience- 0 to 4 years of
Technical Support Voice Experience.
- Shifts- 24*7.
- 2 Rotational weekly offs.
- 9 Hours Login ( With 1 Hour Break
).
Location: Pune
- Ability and willingness to learn.
- Should be willing to take up
challenges and go extra mile to perform work responsibilities.
- Must have great interpersonal
skills and ability to perform under pressure.
- Courteous with strong customer
service orientation.
HURRY!!!! To Schedule your interview drop your Resumes to the below mentioned mail ID
Email: Vasanti.waghela@mphasis.com
HURRY!!!! To Schedule your interview drop your Resumes to the below mentioned mail ID
Email: Vasanti.waghela@mphasis.com
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