NIIT Technologies - Telephonic / Video Interview for IT Service Desk Analyst | Apply Now

Dear Candidate,

Greeting for the day!!!

We have an urgent opening for IT Service Desk Analyst with our own organisation for Greater Noida Location. Interview will be Telephonic / Video with shortlisted candidates. PFB the Job Description:-

Job Description:

• Role- Service Desk Agent L1 / L-1.5
• Role Description- System Engineer.
• Experience- 1.5 Yrs. to 5 Yrs.
• Job location- NIIT Technologies, Greater Noida, India
• Job Timing- 24*7
• Cab Facility- Availaible for Both Side
• Notice Period- Immediate / One week.

Technical expertise areas:-

• Technical helpdesk or technical call centre experience is preferred.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following.
• Working knowledge of Skype for Business and Microsoft Teams.
• Windows Operating systems : Windows10.
• Knowledge of Active Directory (User access management).
• ITSM ticketing tool – Service Now.
• Knowledge of remote desktop connectivity applications.
• Troubleshooting knowledge of Windows OS, MS Office Suite, Internet browsers (e.g. Explorer, Chrome, Firefox).
• Support for laptop, desktops, and printers All applicants must be open to 24/7 work schedule.

Key Responsibilities:-

• Handling calls/emails/web tickets as per defined SLA,
• Opening trouble tickets and routing as per the defined process, resolving Service requests, remotely resolve issues.

Good to have:-

• Customer-focused
• Good knowledge of troubleshooting issues, remote access issues
• Excellent written and spoken skills (English), active listening skills
• Able to articulate and speak with clear voice
• Able to understand the business’s objectives
• Good team player
• Must have basic technical knowledge of all technology used for the business processes.
• Reporting structure Will report Team Leader

Certification:-

• ITIL 4 Foundation Training is must.
• ITIL 4 Certified preferred.

Intersted candidate Please share your profile at amit.35.kumar@niit-tech.com with below details:-

Total Exp-

Rel exp in IT Service Desk-

C.CTC-

Exp CTC-

Notice Period-

Ready to wotk in 24*7 (Yes/ No)-

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