Amazon - Selling Partner Support
Associate (work from Home) - Mumbai
Job Title: Selling
Partner Support Associate / Seller Support Associate
Job Location: Work
From Home
Candidates who are based in Mumbai
(only) should apply.
Roles and Responsibilities:
This
includes, but is not limited
- The Seller Support Associate demonstrates
end to end ownership of every seller interaction coupled with proactive
problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and
professional written and oral communication.
- Provides prompt and efficient service to
Amazon Sellers and Merchants including the appropriate escalation of
Sellers' issues.
- Maintains a positive and professional
demeanor always portraying the company in a positive light and effectively
managing sensitive issues.
- Demonstrates excellent time-management
skills and the ability to work independently while using departmental
resources, policies and procedures.
- Contributes to a positive team
environment and proactively aids team members with difficult contacts as
needed.
- Maintains acceptable performance metrics
such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical
reasoning and data interpretation skills and identifies trends to
appropriate channel including improvement suggestions.
- Liaise with other departments such as
Customer Service, Merchant Investigations, or Payments teams as required
to resolve Seller's issues and questions.
Basic Qualifications
- Education: Bachelor Degree in any
discipline with 0-10 years of experience.
- Excellent written and verbal
communication in English.
- Shifts: The job
involves working in a 24/7 environment including night shifts and the
shifts are decided based on the business requirement.
- Weekly Off: Rotational
two- consecutive day off (it is a 5-day working week with 2 consecutive
days off.
- During the first four months (Training
& Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and
familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS
Office.
- Home environment free from background
noise where you can connect to the internet and work on your deliverable.
- Should have a good internet connection
with a minimum speed of 20 MBPS or better and should have at least 100 GB
data from a reliable provider.
- Should have access to mobile phone at all
times from a reliable provider.
- Should have power back up in case of
power shut down.
- Should be willing interact with Seller
over calls / email / chat depending on the business need.
- Only immediate joiners.
- Candidates who are based in Mumbai (only) should apply.
Compensation: INR 290000 - INR
400000 per annum (Salary will differ based on experience level within the
mentioned range (only).
How to Apply
- Interested candidates can register for
this role using this registration link - https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/?j=56481&e=12312
- After completing the registration,
eligible candidates will receive an email with subject line “Amazon -
Online Test Invitation” from admin@hirepro.in with assessment link, user
name and password for the initial levels of online assessments.
- Once started, all assessments should be
completed on the same day.
- Please take the assessment from a quiet
location with no background noise.
- You can take the assessment only in
laptop or desktop with Webcam and good quality USB headphone with mic.
Additional Information:
- Information security:
You should be will to sign a undertaking pertaining to do's and don'ts in
accordance to the data Security policy
- Ergonomic Furniture:
In Amazon we care about your health hence suggest that all employees have
an ergonomic chair and desk as their workspace
Candidates should have all the
below documents and should be able to share the documents during the offer
process,
- Educational Document - Degree Certificate
/ Provisional Certificate / Consolidated Mark Sheet
- Employment Document - Relieving letter /
service letter from all the previous companies and last three months' pay
slip
- PAN Card Copy
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