Technical Support Associate
Required Technical and
Professional Expertise
- Minimum 0 to 4 years of experience in
Technical Support role
- Ensure that urgent customer issues are
resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced
environment and demonstrable ability to handle various tasks or projects
with changing priorities.
- Utilize available time efficiently in
order to achieve effective and efficient results
- Demonstrate the ability to assemble a
complete and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve
problems and narrow down reported issues, identify root causes, and find
creative solutions to effectively address customer concerns.
- Knowledge in commercially standard
software applications and major desktop operating systems.
Preferred Technical and Professional Expertise
- Awareness of basic networking concepts
and technologies.
- Identify basic hardware parts and aware
of basic hardware concepts
- User level familiarity with at least one
e-mail client - Outlook, Notes etc.
- Questioning/probing skills, as relevant
to the issue and level of the caller
- See opportunity and implement process
improvements
- Ability to meet a set of defined account
agent productivity measurement
- Willingness to work in rotation shifts.
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