HCL is Hiring Support Analyst for
Chennai location
Experience:
2-6 yrs
Job Description:
- Monitor and provide support to workflows
- Coordinate with IT groups and external
vendors and ensure effective application services to ensure reliability of
all applications.
- Analyze all business processes and ensure
compliance to all controlled processes according to business requirement.
- Monitor all alerts and escalate all
issues for all procedures and systems.
- Coordinate with various teams and raise
support ticket for all issues, analyze root cause and assist in efficient
resolution of all production processes.
- Maintain logs of all issues and ensure
resolutions according to quality assurance tests for all production
processes.
- Good understanding of JAVA/J2EE
technologies and version management for production support activity
- Good understanding of App servers
Jboss/WAS/Apache for production support activity
Interested
candidates can send their CV on chinjus@hcl.com
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