HIRING FOR WEBCHAT PROCESS @
MPHASIS, PUNE
Experience from 0 to 5 year(s) of
Experience
Summary
1.
Web-Chat or Email-chat Associate
2.
Analyst utilizing hands-on Customer Engagement
3.
Solving Queries over Web-chat process within the given time span.
Work Location: EON IT Park, Kharadi / Magarpatta, Pune
Primary Responsibilities
1. Customer engagement over Chat.
2. Identify and resolve escalated customer issues
3. Find alternate solutions by researching and exploring information using
available resources.
Skills and Competencies
1. Graduate in any discipline
2. Willing to work in shifts (24x7)
3. 6 -18 months experience (Preferably in Web-chat/Email chat or
Transcription Service) with excellent command over English (comprehension and
written)
4. Typing speed of minimum 35-40 WPM and over 90% accuracy
5. Proficiency in Microsoft Office (especially Excel, Word)
6. The candidate has to be a quick learner, high on energy and must have a
flair for customer processes
7. Positive attitude and should be flexible to work in dynamic environment
8. Enhances organization reputation by taking ownership and accountability
Interested
candidates please send CV/Resume to: sahil.cheema@mphasis.com
HR Name:
Sahil
No comments:
Post a Comment