HCL HIRING FOR REMOTE DESKTOP SUPPORT
L2 @ NOIDA LOCATION
HCL Hiring for Remote Desktop Support
Engineer(RDS)
Level- L2
Minimum 3 years relevant experience in International voice process,
remote desktop support is must.
Job Description:
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements:
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center,
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Internet browsers (e.g. Explorer, Chrome, Firefox),
Support for laptop, desktops, and printers
PDA and blackberry support
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change
Documents to Carry (Mandatory)*
Hard Copy of your updated Resume
Printout / Screenshot of this walkin
One Government ID proof Xerox copy (Preferable Passport )
One Passport size photograph
Walk-in Details
Date : 29th & 30th Nov'19
Time : 10:30 AM to 2.30 PM
Contact Person : Chandni
Venue Details:
HCL Technologies
Lotus Business Park
Job Description:
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements:
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center,
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Internet browsers (e.g. Explorer, Chrome, Firefox),
Support for laptop, desktops, and printers
PDA and blackberry support
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change
Documents to Carry (Mandatory)*
Hard Copy of your updated Resume
Printout / Screenshot of this walkin
One Government ID proof Xerox copy (Preferable Passport )
One Passport size photograph
Walk-in Details
Date : 29th & 30th Nov'19
Time : 10:30 AM to 2.30 PM
Contact Person : Chandni
Venue Details:
HCL Technologies
Lotus Business Park
Tower B, 1st floor
Sector 127, Noida
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