Telephonic Interviews for Freshers & Experienced || International Voice Process || Any Graduates @ Sutherland

Dear Aspirants,
Greetings from Sutherland!!! 
Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
We are hiring for candidates for an International Voice Process. Both freshers and experienced candidates can apply.
Role: - Associate - International Voice
Job Location:  Lanco Hills Technology Park Pvt Ltd
99LH - Survey No. 201, 9th Floor
Lanco Hills, Manikonda Village
Hyderabad, 500089
Exp: 0 - 1.5 yrs
Reference: HR Apsara
Job Description / Responsibilities:
Responsibilities: 

1.     In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include 

2.     Responsible for answering, resolving customer issues. 

3.     Identify and relate with various customer needs and scenarios 

4.     Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. 

5.     Remain updated in the client and industry led processes, technology applications, utilities, and products 

6.     Utilize various client-based tools and applications for customer management and servicing. 

7.     Transfer customers to appropriate departments when required 

8.     Work and partner with others within a team-based environment 

9.     Achieve and maintain required metrics and goals. 

Required Experience, Skills and Qualifications 

1.     The minimum qualifications for this role are - 

2.     Fresh graduates 

3.     Undergraduates with a minimum 6 months of experience 

4.     Customer oriented 

5.     Good knowledge of the internet technology 

6.     Strong typing Skills: 25 words per minute with 85% accuracy 

7.     Good verbal and written English communication skills 

8.     Flexible to work in rotational shifts 

9.     Prior experience with an international BPO preferred 

 
Benefits - 

We Will Give You 

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity 
• The chance to work with people who will become your second family 
• A workplace that's never boring 
• The opportunity to make someone's day, every day 
• Rewards and recognition as you blaze your own trail and ignite your career 

 * Free Cab facilities both Pick up & drop
* Night Shift allowance
* Excellent Growth
* Huge Incentives - Monthly
Interview location: Telephonic Interviews
Interview timings: 11: 00 am - 3 : 00 pm ( Please call at 7093276436 to confirm the slot for telephonic interview )
Note - Please don't walk-in for the interview. The interview rounds will be held over the phone, so please call @ 7093276436 for any queries, if any.
HR Contact: HR Apsara for any queries, Whats App or call- 7093276436
References are most welcome!!
All the best!!
Regards,
HR Apsara
Sutherland 

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