ACT FIbernet - Mega Walk-In Drive for Executive - Telecaller role (Voice process) on 1st Dec' 2020

 

MEGA WALK-IN DRIVE FOR TELECALLER EXECUTIVE @ ACT FIBERNET CHENNAI !!!

ACT FIbernet Hiring for Executive - Telecaller role (Voice process)

Purpose of the Role

To ensure collection efficiency, contributing to company's overall growth.

Role Description

1. Responsible to call customer and remind for payment.

2. Responsible to act as a bridge between field executives and team leaders

3. Responsible for constantly follow up Arrears payment

4. Work consistently to rectify billing error

5. Responsible for Analysis and feedback of unpaid accounts

6. Follow up for reactivation of inactive accounts.

Key Result Areas

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and

value resulting to a sustained business with desired customer satisfaction.

Recruitment Specifications

Education

Should have Graduate or equivalent degree

Work Experience

Should have minimum of 1 - 6 years of relevant work experience in Voice process

Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

Should have experience handling MIS or strong experience with MS excel, MS word

Should possess excellent communication and interpersonal skills.

Immediate Joiners or Max 15 days Notice period preferred

Language preferred - English & Tamil (Hindi, Telugu or Kannada would be an additional advantage)

Job Location : MRC Nagar

Week Off : 6 days working & 1 day rotational week off / Rotational Day shifts.

Age : Below 33

Please make sure that you have all the documents in place and come to the interview with the below documents :-

2) Pan Card

3) Aadhar Card

4) Driving License

5) X Certificate

6) XII Certificate

7) Graduation Ceritificate – UG/PG/Diploma/ITI

8) Current company offer letter

  9) Last 3 months payslip

  10) Relieving letter (Applicable if relieved already)

 

Interested candidate may walk in to the below mentioned venue for F2F interview
Venue Details
TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
Interview Date : 1st Dec 2020
Interview Timing : 10am - 1pm
Notice Period : Preferably Immediate Joiner / Max 15 days

Contact Person: Mary (HR)

*While at the premises pls ensure to adhere safety norms by wearing mask & social distancing
Regards
ACT TA TEAM

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Tech Mahindra - Hiring Undergraduates / Diploma/ Graduates for International Voice Process for Billing Support

 

Greetings from Tech Mahindra!

We're hiring Undergraduates / Diploma/ Graduates for International Voice Process for Billing Support.

Interested Candidate can drop your CV at- HI00677736@TechMahindra.com  Or, contact " Whatsapp - 70055 29424 (Miss Hafi )

All interview rounds and further processes will be conducted Telephonic.

Immediate joiners preferred!

Job Profile:

• Excellent Communication in English.
• Provide Support to International Customers.
• Provide resolution of issues faced by the customers.
• Offer the right solutions to the customers.
• Quickly and accurately perform multi-tasks like talking, listening, seeking information, and problem-solving.
• Outstation candidates may apply.
• Working Days: 5 Days working with rotational week off.
• Shift Timings: Should be flexible to work in Rotational Shifts.
• Job location: Hi-tech, Hyderabad Location.

Eligibility Criteria:

Experiences with Telecom domain is Mandatory.

• Undergraduates with Minimum 24 months experience of international voice Support.
• Graduates with Minimum 12 months experience of international voice Support.

NOTE: Fresher are not eligible.

Benefits:

• Perks and Incentives
• Medical insurance
• 2 Ways Transport facility
• Rotational week-off

 

Infosys BPM Ltd - Hiring Freshers & Experienced Any Graduates for International Voice Process - Technical Support & Customer Support - Apply Now

 

INFOSYS BPM Ltd. Hiring for International Voice Process - Technical Support & Customer Support, Bangalore

As a precautionary measure for COVID-19, we encourage you to attend interview through Telephonic / Skype / WebEx , Video call. Along with CV, kindly share your contact details, Skype ID and availability for interview.

Job Description: Technical Support

Job Location: Bangalore

Qualification: Any Graduate with no backlogs

Shifts: Flexible for 24/7 shifts

Experience: 0 to 4 Yrs.

Roles & Responsibilities:

• Ensure proper delivery, upgrades/upsells and adoption of products and services.
• Identify opportunities for upselling and cross selling Client cloud collaboration products and services.
• Discover use cases, uncover customer needs and drive increased adoption.
• Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer experience.
• Establish a common understanding with the customer for the ROI they are receiving from Client Solutions via the product chain.
• Leverage the acquired knowledge of the customer to ensure Client enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
• Participate in campaigns, projects, and initiatives to insure successful implementation.
• Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
• Contributes information to market strategy by monitoring competitive products and reactions from accounts.
• Assist business in working with customers by introducing new products and services available against the current portfolio.
• Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
• Facilitate sales process by scheduling appointments, making initial presentation, understanding account requirements & provide demo.
• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Must meet or exceed individual performance goals and metrics focused on providing superior customer support.

Profile Requirements:

The successful candidate will have a material impact on how our customers value their investment with Client by leveraging their investment to achieve their business outcomes. The successful candidate will be responsible for continuous improvement of processes, while identifying key adoption triggers and call to actions or plays.

• Should be aware of latest technology in mobile and computing world. Should also be aware of the latest operating systems, browsers, software, etc.
• Education or equivalent to 15 years of formal education.
• Previous Customer Success (or strategic customer service) experience in SaaS based profile.
• Strategic thinker, account management, forward looking approach with strong commitment to customer success
• Laser focus on reducing churn, increased product usage & adoption.
• Strong communication, consultative, influence and presentation skills.
• Focused attention to detail allowing for delivery of high quality end user experiences.
• Proven team player and ability to orchestrate value in coordination with peers and cross functional team.
• Willingness to learn, adapt and drive change within the team.
• Comfortable working in a fast paced, dynamic environment & shifts/weekends to meet evolving business requirements
• International voice process experience is must.

Job Description : Customer Support

Job Location: Bangalore

Qualification: Any Graduate with no backlogs

Shifts: Flexible for 24/7 shifts

Experience: 0 to 4 Yrs.

Roles & Responsibilities:

• Manage large amounts of incoming and outgoing calls
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Should be ok to work in 24X7 environment and night shifts.
• Should be ready to work in a target oriented portfolio

Skills :

• Proven customer support experience or experience as a client service representative
• Excellent communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively

If interested, kindly share your updated resume along with below details to hemlata@infosys.com

Full Name:

Total Experience:

Relevant Experience:

Comfortable for 24*7 shift:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Re-location to Bangalore (if-any):

Regards,

Sneha B

Talent Acquisition | INFY HR

500 Openings | Work from Home | Freshers & Experienced Customer Support Associate | Voice Process @ Tech Mahindra

 

100% Work from Home - Voice Process - Tech Mahindra

Greetings from Tech Mahindra !!! We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate for Voice process in Kolkata Location for one of Leading E-Commerce project

Designation- Customer Support Associate (CSA).

Job Profile- Have to resolute customers query Voice Calls

Openings: 500

Mandatory Criteria-

• Min HS Passed.
• Fresher & Experience both can apply
• Must have excellent verbal English & Hindi communication skill

Should have a typing speed of 25WPM with 90% accuracy

Mandatory system requirement-

 

• Must have a Laptop/Desktop
• Must have Broadband/Wi-Fi
• Must have licensed version of Windows 10
• Must have updated antivirus

 

Other requirement-

• Customer orientation.
• Ready to work in 24/7 Shifts
• No planned leave for upcoming 3 months after joining
• 9 hour of the day, 8 hrs. work and 1-hour break

• Interview Structure-
• HR round - General check. Telephonic/Video call
• OPS & Client round Voice /Video call

• Documents Required
• Education Mark sheet
• Aadhar Card
• Pan Card
• Offer Letter, Last 3 Salary Slip, Bank Statement, Experience Letter

 

Contact details

Naukri application will not be consider.

Interested candidates matching profile need to share CV to sd00484445@techmahindra.com (Sub line Should be Voice Applicant)

Candidates can also call/Whats app

9163006671; 8296119485; 7044017611; 7003193945;

Wipro - Hiring Freshers & Experienced | Any Graduate & Undergraduates for International Voice Process - Apply Now

 

Wipro Hiring For International Voice Process

Wipro is Hiring for International Voice Process - Airoli Location
------------------NO WALK IN INTERVIEWS---------------
(PLEASE CALL ON GIVEN CONTACT NUMBER FOR INTERVIEW DETAILS)
- Should be flexible working in 24*7 rotational shifts and fixed offs
- Any Graduate and Undergraduate can apply (No MBA, BTech, BCA, Bsc IT, BE).
- Freshers are also eligible.

- Prior International voice experience will be added advantage.

- Good communication skills.

- Immediate Joining.

- Should be within transport boundary limit.
Interested candidates can apply by sharing CV via email.

Email id: moksha.shah1@wipro.com

KINDLY CALL TO SCHEDULE YOUR INTERVIEW

Contact HR: MOKSHA SHAH
Contact Number: 8779355963 (If call not answered, please message)

Interested candidates can apply by sharing CV via email.

Email id: chaitali.dalvi@wipro.com
KINDLY CALL TO SCHEDULE YOUR INTERVIEW

Contact HR: CHAITALI DALVI
Contact Number: 9035383154 (If call not answered, please text message)

Interested candidates can apply by sharing CV via email.

Email id: jaya.motwani1@wipro.com
KINDLY CALL TO SCHEDULE YOUR INTERVIEW

Contact HR: JAYA MOTWANI
Contact Number: 7573037354 (If call not answered, please text message)

Interested candidates can apply by sharing CV via email.

Email id: nazia.khan2@wipro.com
KINDLY CALL TO SCHEDULE YOUR INTERVIEW

Contact HR: NAZIA KHAN
Contact Number: 8757126365 (If call not answered, please text message)

Interested candidates can apply by sharing CV via email.

Email id: pallavi.kookani@wipro.com
KINDLY CALL TO SCHEDULE YOUR INTERVIEW

Contact HR: PALLAVI KOOKANI
Contact Number: 8879166899 (If call not answered, please text message)

SYKES - Virtual Hiring - Undergraduates / Graduates / Post Graduation Candidates for International Semi Voice process (Technical / Domain Support) - PILOT Batch

 

SYKES VIRTUAL HIRING FOR DOMAIN/TECH SUPPORT – PILOT BATCH

Greetings from Sykes!
We are hiring for International Semi Voice process (Technical/Domain Support)- PILOT Batch
Designation: Senior Associate
Experience: Minimum 2 Years of experience into Technical/Customer support is required.

Package: 2.5 lpa to 3.8 lpa

Shifts: 24/7 (including Night shifts)

Education: Undergraduates/ Graduates/Post Graduation.
Working Days: 5 Days Working

Transportation: 2 Way (with in 30 kms Radius From work location)

Work Location: NSL Arena, Uppal, Hyderabad.
Key Skills Required:

1. Candidate should have excellent communication skills.

2. Minimum 2 Years of experience is mandatory.
2. Candidate should be interested to work in any of the night shifts.
3. Fresher's are not Eligible.
4. Candidate should stay within the radius of 30kms from work location.
5. Candidates should have good Technical knowledge.

6. Good to have knowledge on Web hosting/ Web designing.
7. Free food and two-way transport is provided.

8. Candidates should be flexible with Work from office and work from home Set up.
Interested candidates can Apply Now & Please Reach out on the below mentioned number for the Telephonic interview. In case if im unable to answer your calls please feel free to share me your resume visa whatsaap & wait for the response.
HR Samuel : 7075774990

NO Freshers

Tech Mahindra - Hiring for Any Graduates / Non-Grads - Technical Support - International Voice

 

Tech Mahindra is hiring For Technical Support- International Voice

Greetings from Tech Mahindra

We are hiring for International Voice Process- Technical Support

• Any Grads/ Non-Grads are applicable.
• Minimum of 1 year experience into International Voice Process (Customer Support) is Mandatory.
• Minimum of 6 Months experience into Technical Support( Voice Support) are applicable.
• Shift Timings: Rotational shift including night shift
• Working Days : 5 Days Working with rotational week off
• Cab Facilities will be provided( Both Pick up & Drop).
• Fresher's are not applicable.
• Job Location: Hyderebad( Madhapur)

Key Skills Required

• Must have Excellent Communication skills.
• Must be good in Customer Centricity.
• Must have basic Technical Knowledge.
•  

Note: Interviews are done through Telephone.

If interested in the above Job Profile, kindly call to any of the below numbers to get the Interview Scheduled.

Sneha- 6381374115

Priya- 6374232381

Sitel India - Telephonic/ Video Interview for Freshers & Experienced | International Voice – Tech Support | Apply Now

 

INTERNATIONAL VOICE – IMMEDIATE JOINERS

Note: Work from home Until Lock down / Candidate should be from Chennai.

*Required Excellent Communication in English *

Job Specifications:

• Effective English Oral & verbal communication skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job duty requirements
• Must be able to adhere to schedule changes based on department and/or business
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent time management skills, attention to detail and the ability to multi task
• Competent in MS office and web browser environments
• Ability to continually display positive attitude. Stay current with system information, changes and updates

Work location :

SITEL INDIA , Ramanujan IT CITY, HARDY Tower 1st floor ,Rajiv Gandhi Salai, Taramani ,Chennai -113

Mode of interview: Telephonic/ Video calls only

Send your Resume to arun.p@sitel.com / 9942858357

Regards,

Arun Palanisamy

Senior Recruiter

Sitel India