Amazon - Selling Partner Support
Associate (work from Home)
Roles and Responsibilities:
This includes, but is not limited
- The Seller Support Associate demonstrates end to end
ownership of every seller interaction coupled with proactive problem
solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written
and oral communication.
- Provides prompt and efficient service to Amazon Sellers
and Merchants including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always
portraying the company in a positive light and effectively managing
sensitive issues.
- Demonstrates excellent time-management skills and the
ability to work independently while using departmental resources, policies
and procedures.
- Contributes to a positive team environment and
proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as
quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and
data interpretation skills and identifies trends to appropriate channel
including improvement suggestions.
- Liaise with other departments such as Customer Service,
Merchant Investigations, or Payments teams as required to resolve Seller's
issues and questions.
Basic Qualifications
- Education: Bachelor Degree in any discipline with 0-10
years of experience.
- Excellent written and verbal communication in English.
- Shifts: The job involves working in a 24/7 environment
including night shifts and the shifts are decided based on the business
requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day
working week with 2 consecutive days off.
- During the first four months (Training & Transition)
no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with
Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Home environment free from background noise where you
can connect to the internet and work on your deliverables.
- Should have a good internet connection with a minimum
speed of 20 MBPS or better and should have at least 100 GB data from a
reliable provider.
- Should have access to mobile phone at all times from a
reliable provider.
- Should have power back up in case of power shut down.
- Should be willing interact with Seller over calls /
email / chat depending on the business need.
- Candidates who are based in Chennai should apply.
Compensation: INR 290000 - 375000 per annum (Salary
will differ based experience level within the salary range mentioned)
Additional Information:
Information security: You should be will to sign a
undertaking pertaining to do's and don'ts in accordance to the data Security
policy
Ergonomic Furniture: In Amazon we care about your health
hence suggest that all employees have an ergonomic chair and desk as their
workspace
Candidates should have all the below
documents and should be share the soft copy of documents during final level of
interview process.
- Educational Document - Degree Certificate / Provisional
Certificate / Consolidated Mark Sheet
- Employment Document - Relieving letter / service letter
from all the previous companies and last three months' pay slip
How to Apply
- Interested candidates can register for this role using
this registration link - https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/?j=56350&e=12204
- After completing the registration, eligible candidates
will receive an email with subject line “Amazon - Online Test Invitation”
from admin@hirepro.in with assessment link, user name and password for the
initial levels of online assessments.
- Once started, all assessments should be completed on the
same day.
- You can take the assessment only in laptop or desktop
with Webcam and good quality USB headphone with mic
Note: - Candidates who are based in
Chennai should apply. All the interviews will happen virtually over video
conference and please make sure you have a laptop or desktop with Webcam and
good internet connection for taking up assessments and interview.
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