INFOSYS BPM Ltd. Hiring for
International Voice Process - Technical Support & Customer Support,
Bangalore
As a precautionary measure for
COVID-19, we encourage you to attend interview through Telephonic / Skype /
WebEx , Video call. Along with CV, kindly share your contact details, Skype ID
and availability for interview.
Job Description: Technical Support
Job Location: Bangalore
Qualification: Any Graduate with no backlogs
Shifts: Flexible for 24/7 shifts
Experience: 0 to 4 Yrs.
Roles & Responsibilities:
- Ensure proper delivery, upgrades/upsells
and adoption of products and services.
- Identify opportunities for upselling and
cross selling Client cloud collaboration products and services.
- Discover use cases, uncover customer
needs and drive increased adoption.
- Collaborate internally with Sales &
broader cross functional groups to drive continuous improvement in
providing a superior customer experience.
- Establish a common understanding with the
customer for the ROI they are receiving from Client Solutions via the
product chain.
- Leverage the acquired knowledge of the
customer to ensure Client enables the customer to achieve their Business
Outcomes through onboarding, adoption, expansion and renewal.
- Participate in campaigns, projects, and
initiatives to insure successful implementation.
- Assist customers in resolving any issues
relating to account/site configuration changes. Have knowledge on
contracts and renewal cycle.
- Contributes information to market
strategy by monitoring competitive products and reactions from accounts.
- Assist business in working with customers
by introducing new products and services available against the current
portfolio.
- Effectively articulate necessary
technical vs non-technical information to customers in a simple and
concise manner.
- Facilitate sales process by scheduling
appointments, making initial presentation, understanding account
requirements & provide demo.
- Prepares work to be processed by
gathering, sorting, organizing, and recording data, information, and
documents.
- Must meet or exceed individual
performance goals and metrics focused on providing superior customer
support.
Profile Requirements:
The
successful candidate will have a material impact on how our customers value
their investment with Client by leveraging their investment to achieve their
business outcomes. The successful candidate will be responsible for continuous
improvement of processes, while identifying key adoption triggers and call to
actions or plays.
- Should be aware of latest technology in
mobile and computing world. Should also be aware of the latest operating
systems, browsers, software, etc.
- Education or equivalent to 15 years of
formal education.
- Previous Customer Success (or strategic
customer service) experience in SaaS based profile.
- Strategic thinker, account management,
forward looking approach with strong commitment to customer success
- Laser focus on reducing churn, increased
product usage & adoption.
- Strong communication, consultative,
influence and presentation skills.
- Focused attention to detail allowing for
delivery of high quality end user experiences.
- Proven team player and ability to
orchestrate value in coordination with peers and cross functional team.
- Willingness to learn, adapt and drive
change within the team.
- Comfortable working in a fast paced,
dynamic environment & shifts/weekends to meet evolving business
requirements
- International voice process experience is must.
Job Description : Customer Support
Job Location: Bangalore
Qualification: Any Graduate with no backlogs
Shifts: Flexible for 24/7 shifts
Experience: 0 to 4 Yrs.
Roles & Responsibilities:
- Manage large amounts of incoming and
outgoing calls
- Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain
details of complaints.
- Identify and assess customers' needs to
achieve satisfaction
- Build sustainable relationships and trust
with customer accounts through open and interactive communication
- Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as
well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate
actions were taken on customers' requests.
- Refer unresolved customer grievances or
special requests to designated departments for further investigation.
- Should be ok to work in 24X7 environment
and night shifts.
- Should be ready to work in a target
oriented portfolio
Skills :
- Proven customer support experience or
experience as a client service representative
- Excellent communications skills
- Ability to listen and active problem
solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and
manage time effectively
If
interested, kindly share your updated resume along with below details to hemlata@infosys.com
Full Name:
Total Experience:
Relevant Experience:
Comfortable for 24*7 shift:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore (if-any):
Regards,
Sneha B
Talent Acquisition | INFY HR
No comments:
Post a Comment